Stakeholders include persons who come about the idea of a project,
provide funds for executing it, work to achieve its objectives,
intermittently observe the work to measure its progress and finally
utilise its deliverables. Simply put, they are the reasons why projects
exist. Since projects are unique and timely endeavours aimed at
producing verifiable end results and stakeholders are those whose
behaviours affect the project positively or otherwise, then no project
can be successful without receiving suitable inputs from its
stakeholders. Yet, the responsible personnel must effectively manage all
these stakeholders or people with different personalities.
Though he has other responsibilities, it is the job of the project
manager to identify and manage all stakeholders. Any error made in these
two processes could be very critical as they may lead to failure,
rework or additional cost. When the project manager has prior experience
in the project type, his problems are reduced. He can apply background
knowledge obtained from previous projects to the current work and
consult subject matter experts or more experienced team members.
Additionally, the organisation’s bank of historical records may provide
more illumination on this task. That is why the updating of lesson
learned documents remains vital in all ongoing projects. But if still in
doubt that all stakeholders have been appropriately identified, it will
be in his best interest to consult a senior management personnel.
However, when handling new projects or starting off your first job as
a project manager, stakeholders can be quite difficult to identify and
manage. In certain locations in Africa, where new and special
stakeholders often emerge everyday, it is not an easy job to know who
could suddenly decide to have a stake in your project. An example is
found in Nigeria where the indigenes of certain areas often disturb
project’s progress when their demand for money is not met. Though
without legal backing, these natives claim they ought to be paid before
any work can be done at project sites. Unfortunately, failure to give
them audience or cooperate and negotiate with them may affect the
successful implementation of the project.
Yet, requests for such incentives may recur throughout the project duration and increase the cost of completing the project...
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